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your best tool
for continuous
improvement
Presenting
dbPAN
Whether your company has 10 employees or
5000, is a production or distribution unit, it does not really matter;
dbPAN will allow you to process your Customer
Complaints, Non-Conformances and Corrective Actions Request better and quicker.
You
can count on advanced features
- Networking to share data efficiently and
multiple data files support, for easy archiving.
- Cost
your cases precisely.
Costs can be estimated or actual.
-
Support for multiple batch or serial numbers.
- Create
your own types of failure, decision, event, cost and others.
- Each
case has an events log in which you can add as much information as you wish.
As an example, you can register an important phone call that you had with a
customer.
- A
convenient 'To Do list' with the names of primes for taking next actions.
-
Customizable messages to use with e-mail notifications or such reports as
'Acknowledgement letters for Customer Complaints'.
- Track
what items are due to be received (RMA for Customer Complaints) or sent
(Delivery slips for Non conformances).
-
Notifications by emails.*
- All
information can be locked and protected, even at intermediary steps.
- Group
your corrective action requests by project.
- Automated import and export of several CSV files*.
- All
reports can be saved, printed or e-mailed.
- Automated reports by e-mail*.
-
Attach a link to a document or to a web page and double click on it to access it
quickly.
- User-level security, online signatures with passwords.
- Add
your logo on the main menu and on the reports.
-
Advanced searches with 'Query-by-Form' and quick reporting of selected records.
- Online
help files.
- Available customization to make a great integration.
* for licenses of 3 users and up.
Specifications
- Each data files can hold approximately 70 000 records each. You can have an infinite number of data files.
The system is fully up scalable to ODBC technology (SQL based data engine) after
an upgrade available at Soramtec inc.
Requirements
- Microsoft Windows 98/NT/2000/XP with Microsoft Internet Explorer 4.0 and
higher
- 64 Megs of RAM.
- 20 Megs of hard drive for nominal installation; data will take space as
required.
- Screen
resolution 800x600 or better, true colors.
- MAPI Microsoft compatible e-mail system for optional use of e-mail.
- If you have any parts of Microsoft Office 97 on your workstation, as a
preventive measure it is highly recommended that you install Service
Release 2 (SR-2).
- We strongly recommend an Uninterrupted Power Supply device.
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Click on thumbnails to see actual screen
shots
(image quality may
vary with your configuration. Better viewed with 1024x768 resolution full
screen)
User-level security
Main menu
To Do list
Exchange Centre
Customers Complaints
Non-Conformances
Support for multiple
actions for each case of Correction Action Request
Support for multiple items for
each case of NC and Complaints
Processing costs for
each case or action (CAR)
Events log for each
case
Notifications by
e-mail
The Report Centre is a
flexible tool to present your data and get analysis.
Example of the several
standard reports and charts
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