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Privacy Policy
Now you can
order online
easily and safely !
Copyright 1996-2004
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because even great products
need to be supported
Annual Support
Plans
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Standard |
Premium |
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Support by e-mail |
yes |
yes |
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Maximum
response time by e-mail |
48 hrs |
24 hrs |
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Support by phone
/ maximum number of requests per user |
- |
3 |
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Maximum
response time by phone |
- |
24 hrs |
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Corrective Service
Packs |
yes |
yes |
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Upgrades with new
features |
available |
free |
Conditions
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All support plans available for registered users
only.
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For
Standard Support Plan, we do not
support more than 2 older versions than current version of the software.
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Response time includes only workdays and normal business hours.
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Before proceeding with a request for support, we
invite you to consult our frequently asked questions list and our knowledge
base.
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Annual Support Plans are parts of 'The
Software' as described in the End User License Agreement.
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For
standard support plan, optional upgrades are available at a cost if
they are published 90 days after purchase. Upgrades published within 90 days
after initial purchase are free.
Get Even More Support
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We want
satisfied customers. Sometime, it is just better to get on site
and explain to a group of people how to make things happen. So we offer
the service of visiting your site and train your people.
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We want
to keep our applications as harmonious and standard as possible.
However, there is room for customization and we can in most cases adapt our
applications to fit your requirements. We do this with an external
module, thus avoiding to compromise your upgradeability.
If you feel that these services might
suit your needs, let us propose you a quotation, after having reviewed your
requirements.
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